Frequently Asked Questions
General
The Pro Series features advanced vibration technology for smoother styling, precise adjustable temperature settings for all hair types, and a premium design built for professional results at home.
No, the vibration technology is optional. You can easily activate or deactivate it with the dedicated button depending on your styling needs.
The Pro Series is designed for all hair types — from fine and delicate to thick and coarse — thanks to its wide temperature range and customizable settings.
Yes! The rounded edges and smooth plates make it easy to straighten, wave, or curl your hair with one tool.
It heats up in under 20 seconds, so you can get salon-quality styling without the wait.
The Pro Series is designed to minimize heat damage. Its adjustable temperature settings let you choose the ideal heat level for your hair type, and the vibration technology helps distribute heat evenly, reducing the number of passes needed.
The Pro Series features premium floating ceramic plates that glide smoothly through hair, helping to lock in moisture and create a sleek, frizz-free finish.
Yes, for your safety and peace of mind, the Pro Series includes an automatic shut-off feature that powers the straightener down after 60 minutes of inactivity.
Yes! The Pro Series features a built-in travel lock that keeps the plates securely closed when not in use. It’s perfect for packing safely in your bag or suitcase and also ideal for when you’re away from your straightener at home — helping to prevent the plates from accidentally opening and heating up surfaces like carpets or countertops.
Shipping
UK & Ireland: 1–2 business days
Australia & NZ: 2–5 business days
USA & Canada: 2–5 business days
We ship your order from the warehouse closest to you to ensure fast delivery:
- United Kingdom: Shipped from our UK warehouse in Kent
- United States: Shipped from our US warehouse in New Jersey
- Canada: Shipped from our Canadian warehouse in Toronto
- Australia: Shipped from our Australian warehouse in Sydney
- New Zealand: Shipped from our New Zealand warehouse in Auckland
No long international shipping times — Stravelle produducts are sent locally for quicker, hassle-free delivery!
Warranty & Returns
Yes, the Pro Series is covered by a 2-year warranty against manufacturing defects.
The warranty covers any issues resulting from faulty materials or workmanship. It does not cover accidental damage, misuse, or unauthorized repairs.
If you experience any issues, simply reach out to our support team with your order number and a description of the problem. We’ll guide you through the warranty process quickly and easily.
Yes. We offer a 90-day satisfaction guarantee. If you’re not happy with your purchase, you can return it for a full refund — no questions asked.